Contact the developer

If something is broken, missing, or just not behaving the way you expect, the in-app Contact & feedback form is the fastest way to reach the SnapVerbo team. It sends straight to us — no third-party ticketing system in between.

Open the form

Settings.
Scroll to Help & tips.
Tap Contact & feedback.

The Contact & feedback screen opens.

What to write

There’s one big text field labeled Message, with the placeholder “What’s on your mind?”. Anything goes — bug reports, feature requests, a confusing UI moment, a kind word. A few tips:

Bug? Include what you did, what happened, and what you expected. “I tapped X, expected Y, got Z” is gold.
Feature idea? Describe the workflow you wish you had — we get more out of “I want to do X because Y” than “please add feature Z”.
One topic per message is easiest to act on.

Add a screenshot (optional)

Tap Add screenshot (camera icon). Pick an image from your gallery. You can attach up to 3 images per message; each is automatically compressed to keep the message small.

A pill chip appears for each attachment — tap the × to remove one before sending.

Reply email (optional)

The Email (optional) field — placeholder “Only if you’d like a reply” — is exactly that. Leave it blank if you just want to vent into the void; fill it in if you want a response. Without it, we have no way to write back.

If you’re signed in, your account email is not automatically attached — you choose, every message.

Diagnostics

The Include diagnostics (version, OS, device, language) toggle is on by default. When on, the message is bundled with:

App version
OS / device model
Language settings

The form spells it out below:

Helps debug issues. We never include your vocab content or personal notes.

For most bug reports, leave it on — it saves a back-and-forth where we ask “what version are you on?” If your concern is purely about content (e.g., “this translation is wrong”), it doesn’t matter much either way.

Send

Tap Send (paper-plane icon, bottom right).

Success: snackbar “Message sent. Thank you!” and you’re returned to Settings.
Failure: a red error line appears (e.g., “We could not send your message. Check your connection and try again.”) and you can edit and retry.

The form needs network to send — drafts aren’t kept if you back out before sending, so don’t navigate away until you see the confirmation snackbar.

Other ways to reach us

The full guide and changelog live at snapverbo.com/guide.
For classroom inquiries see Use SnapVerbo in the classroom.

The in-app form is still the highest-signal path — it lands with the diagnostics already attached.